I don't do much advanced gaming anymore so I don't need a lot of power for something bigger than SFF. However, ASUS did me right.įor me, for the future, I'll likely do something like a Framework without an eGPU and just use a SFF desktop for gaming.
But I get the impression that, outside of business support, all of them are garbage. I don't know many people who have had to go through RMAs of other companies. Another friend has sworn off Dell because after several RMAs of his laptop, the warranty eventually expired and it still failed again. Dell technician did a house call, basically destroyed his laptop, and left. I have a friend with a recent Alienware laptop that had issues on day 1. So, while I get that talking to any system builder's tech support and RMA can be a pain, I had a positive experience with ASUS RMA. The person I was talking to didn't bother with trying any further troubleshooting and just requested the RMA. I used my troubleshooting skills before even contacting ASUS and gave them all of my findings. Perhaps what helped me is I've worked with technology for a couple of decades, including doing technical support and front line support for several years at the start of my career. When I got it back the second time, they forgot to remove their repair image and I had to re-image it myself. My assumption is they used the FedEx insurance. The sturdy packaging was very damaged, and I'm surprised the damage to the laptop and dock weren't worse than a cracked frame, bent hinge, and cracked dock frame.ĪSUS handled redoing the RMA without charging me anything. The only problem I ran into is apparently FedEx treated the return as a soccer ball. It took a while, but they got it taken care of. They wanted both the laptop and the dock sent in, so I sent both in. Late last year going into early this year I had to deal with ASUS RMA with my ROG Flow X13 and the dock.
0 kommentar(er)
